Joel Wisneski

Experienced Product Designer
and Service Designer
A photo of Joel
I have 9 years of design expertise with e-commerce, insurance and fintech customers. I make it easier, more secure and more fun for anyone to spend, save and manage their hard-earned money.
Hi@DesignsByJoel.com
Linkedin.com/in/joelski/
The new Cart and Checkout experience for Kohls.comThe new Cart and Checkout experience at Kohls.comThe new cart and checkout experience at Kohls.com

Kohl's

Cart and Checkout

A new way to shop online and save products for later at a major department store.

See the case study
CX Design
Usability testing
Responsive design
The new mobile app For Nationwide InsuranceThe new mobile app for Nationwide Insurance

Nationwide

Redesigned mobile app

A new way to manage policies, money and claims online.

See the case study
iOS/Android
Design system
The new credit card experience at Possible FinanceThe new credit card experience at Possible Finance

Possible

Credit card

A credit card designed to break the Pay Day Loan cycle and built credit.

See the case study
iOS/Android
0 - 1 Product
The new fintech experience at Super.comThe new fintech experience at Super.comThe new fintech experience at Super.com

Super.com

Mobile app (iOS/Android)

An all-in-one app to save money, get a cash advance, earn rewards and build credit.

See the case study
Product Design
Research
Service Design
Hi@DesignsByJoel.com
Linkedin.com/in/joelski/
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Uncovered key moments, opportunities for the next quarter and overlapping work between 5 product teams by leading journey mapping exercises and translating insights to a shared visual resource

Uncovered key moments, opportunities for the next quarter and overlapping work between 5 product teams by leading journey mapping exercises and translating insights to a shared visual resource

Translated product research insights to design direction for a 4-person design team by synthesizing past research, interviewing customers, building surveys and conductingusability tests on interactive prototypes

Added financial education to increase card spending 21% for a 0 - 1 product in a super-savings themed mobile app (Android / iOS) by synthesizing data from Amplitude, usability studies and customer interviews

Migrated a customer service chatbot to provide customers with answers for 41 questions across 3 product verticals by collaborating with Product Managers and Engineers from wireframes to interactive prototypes

Designed and launched a flagship credit card product from start to finish for a mission driven, Series-C Fintech improving the financial situations for 300,000 customerswith bad credit

Mapped workflows, screens customer journeys and institutional knowledge with Product Managers, Engineers and Leadership while defining the go-to-market plans for a 3,000-customer pilot test

Defined a flexible navigation model by collaborating with a fully remote team of Product Managers, Engineers, Legal and Leadership for iOS, Android, and web apps with an 89% customer satisfaction rate

Established the design process, design system and communication with engineering stakeholders across 6 separate initiatives and was the sole designer during a period ofProduct leadership changes

Increased conversion by 217% in 3 months by introducing a Save for Later feature on a responsive e-commerce website informed by 200 hours of customer research, customer interviews and rapid prototypes

Realized $100 million in sales with a user centered approach to an e-commerce Cart and Checkout experience by collaborating with Product Management, Engineers, Researchers, Content Designers and Business Stakeholders

Partnered with Product Managers and Business stakeholders to establish a strategic vision, define a direction and prioritize iterative projects after pivoting from a 2-year redesign project to smaller, iterative experiments

Increased the app store review from 3.3 to 4.5 stars for a Fortune 100 insurance app (Android and iOS) while budgeting time and resources for a billable design team

Managed relationships with 120 stakeholders across Business, Product, Design and Engineering while leading a 6-person Agile design squad

Built a design system to maintain consistency across 3 designers and 7 engineering teams as the product scaled the app from an initial release to a company-wide initiative

Hi@DesignsByJoel.com
Linkedin.com/in/joelski/